Help Center

General Questions

1What is the most appropriate type of luggage to bring?
We strongly recommend bringing a backpack or duffel bag, as suitcases can be cumbersome and difficult to store in buses, under seats, etc.. Keep in mind that you will normally have to carry your own luggage on and off buses and trains and up and down hotel staircases.
2 What clothing should I pack for one of your trips?
We always recommend packing as light as possible however the specific requirements for your tour will vary widely depending on where and when you are traveling. The checklist is tour specific and based upon the experience of our ground staff.
3Can you help arrange my travel visas?
Requirements for travel visas vary widely depending on your nationality and your destination. Although we are unable to arrange visas on your behalf we can offer relevant advice. If you do require a visa you can arrange them yourself or use the services of a visa processing company.
4What vaccinations are recommended for this adventure?
It's important that you receive the most accurate and up-to-date travel health information for the region you will be visiting. The only one qualified to provide you with this advice is your family physician or a specialist from a Travel Health clinic.
5How many people can join a tour?
We keep our group sizes low so you have the freedom to move around and get involved with your surroundings, as well as more personal attention from our local guides. This intimate size ensures that your group will not crowd your experience. You can expect up to 15 travelers on a trip but the average is 10.
6What are the age restrictions on your tours?
To travel independently you must be at least 18 years of age. There are no upper age limits for most of our tours . Also, travellers with pre-existing medical conditions are required to complete a medical questionnaire.
7Can you provide me with a list of the hotels we will be staying at?
Starting and ending hotels are listed on your travel voucher and in the Trip Details document. We use a variety of hotels en-route and so a complete list of hotels won't be provided until day 1 of your tour. If your family requires contact information, or in case of emergency, please have them phone
8Can I join a tour late or leave it early?
It's extremely difficult if not impossible to join a tour after it has begun. It is possible to leave a tour early however you will be responsible for your own arrangements from the moment you decide to leave the tour. You would also be responsible for all costs associated with joining a tour late or leaving one early.
9Are airport transfers included?
Most of our adventures do not include airport transfers and so we recommend you arrange a taxi on arrival (this is the most economical and efficient way of getting you to your hotel). If you would prefer a pre-arranged transfer these are usually available at an additional cost - please contact us for more information.
10What type of ground transportation is used on your tours?
Trip specific information on transportation can be found on the trip summary page however in most cases we use public transportation. We've found that how you get there significantly influences the tone of your journey and public transportation allows face-to-face interaction with the local people.
11Who are my travelling companions?
For privacy reasons we cannot provide you with advance details on your traveling companions. However, our tours appeal to a wide range of travellers, most of whom share an adventurous spirit and a desire to experience these destinations at a grass-roots level.
12Can I book extra nights of hotel accommodation before or after my tour?
Yes, in most cases we can arrange additional accommodation at our starting or ending hotels, excluding European tours. If we are unable to provide you with the extra nights we will give you the name of a hotel you can contact directly.
13Is tipping included and if not, how much should I budget?
Tips are not included in the tour price and tipping is entirely at your discretion
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